Accessibility statement

The reporting organisation “Association Luxembourgeoise des Services d’Eau (ALUSEAU)” undertakes to make its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector organisations. This accessibility statement applies to: https://www.ofwaasser.lu

What is digital accessibility?

Everyone should be able to easily use and access the information on a website or application, including people with disabilities and/or those using assistive software or specialised equipment (e.g. visual, hearing, physical or cognitive disabilities, etc.).

State of compliance

This website is partially compliant with European standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb) v1.1 that implements it, due to the elements listed below.

Content not accessible

The content referred to below is not accessible for the following reason(s):

Non-conformities

Documents that can be downloaded in PDF format are not fully accessible.
Some videos have subtitles embedded directly in the image and do not offer a subtitle track that can be activated separately.
Some embedded content from third-party services may not fully comply with accessibility criteria.

Accessibility features

Semantic structure and HTML markup
Navigation and keyboard compatibility
Alternative text and non-textual content
Legibility and contrast
Audio description available for educational video content
Adaptability and responsive design
Multilingualism

Preparation of this accessibility statement

This statement was prepared on 27 February 2026. The information contained in this statement is accurate and based on an effective assessment of this website’s compliance with the requirements set out in RAWeb 1.1, such as a self-assessment carried out by the “Association Luxembourgeoise des Services d’Eau (ALUSEAU)” (Luxembourg Water Services Association).

Feedback and contact details

If you notice an accessibility issue, please send us an email at ofwaasser@aluseau.lu: describe your problem and indicate the page concerned. We undertake to respond to you by email within one month at the latest. To remedy the problem in a sustainable and reasonable manner, online correction of the accessibility issue will be prioritised. If this cannot be done, the requested information will be sent to you in an accessible format according to your wishes:

in writing in a document or email;
orally during an interview or over the telephone.

Procedure for ensuring compliance with the provisions

If you are not satisfied with the response, you can also notify the Information and Press Service, the body responsible for monitoring accessibility, via its online complaint form, or the Ombudsman, the mediator for the Grand Duchy of Luxembourg.

This declaration is based on the template set out in Implementing Decision (EU) 2018/1523. This template belongs to the European Union and is published under a Creative Commons Attribution 4.0 International licence.