Privacy Policy

1. INTRODUCTION

The Luxembourg Association of Water Services (ALUSEAU) attaches great importance to your privacy. We process your personal data in a transparent manner and in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).

This privacy policy explains how we collect, use and protect your personal data when you use our website: www.OfWaasser.lu.

2. DATA CONTROLLER

Personal data collected via the website are processed by:
Association luxembourgeoise des services d’eau (ALUSEAU)
Contact: ofwaasser@aluseau.lu

ALUSEAU has not appointed a Data Protection Officer (DPO). For any questions relating to your personal data, you may contact us by email at ofwaasser@aluseau.lu.

This absence of a DPO is in accordance with Article 13 of the GDPR – absence of DPO permitted (cnpd.public.lu).

3. DATA COLLECTED

In the context of using the website www.OfWaasser.lu, ALUSEAU may collect personal data when:
• you browse the website;
• you appear in photographs and/or videos created as part of the campaign.

In accordance with the principle of data minimisation, only the data strictly necessary for the pursued purposes are collected.

4. PURPOSES AND LEGAL BASES OF PROCESSING

ALUSEAU uses your personal data for different purposes, in accordance with the GDPR:
• to enable navigation on the website and manage cookies, on the basis of its legitimate interest.
• to produce anonymous statistics, on the basis of its legitimate interest.
• to communicate about its missions and its staff (photos and videos), with your consent.
• to share content on social media, with your consent.
• to inform the public about its activities, on the basis of its legitimate interest.

No processing will be carried out for purposes other than those mentioned above without your explicit consent or a legal obligation.

5. DATA RECIPIENTS

Your data may be communicated to:
• authorised members of ALUSEAU
• our technical service providers (hosting, website maintenance)
• judicial or administrative authorities where required by law

Published photos and videos may be publicly visible on the Internet and on social media. We ensure that other data will not be transferred outside the European Union without equivalent safeguards.

6. DATA RETENTION PERIODS

Your personal data collected and processed by ALUSEAU will only be kept for a period strictly necessary to fulfil the pursued purpose and/or in compliance with a legal obligation.

For retention periods relating to cookies, please consult our Cookie Policy.

7. DATA SECURITY

ALUSEAU implements appropriate technical and organisational measures in order to ensure the security, integrity and confidentiality of personal data.

8. YOUR RIGHTS

In accordance with the GDPR, you have the following rights:
• Access: to know what data we hold about you
• Rectification: to correct inaccurate or incomplete data
• Erasure: to request the deletion of your data
• Objection: to object to processing on legitimate grounds
• Restriction: to restrict the processing of your data
• Data portability: to receive your data in a reusable format
• Withdrawal of consent: at any time for processing based on your consent
• Complaint: with the Commission Nationale pour la Protection des Données (CNPD)

To exercise your rights, contact us at: ofwaasser@aluseau.lu.